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Communication with Empathy Workshop

RESOLVE CONFLICTS, BUILD PRODUCTIVE TEAMS AND IMPROVE RELATIONSHIPS

Learn the influential art of communicating with empathy to develop trust with your coworkers and other stakeholders, and manage complexities by recognising unmet needs and issues in written and verbal communications.

Upcoming runs Date & Time

11 & 15 Nov | 9 & 10 Dec

Day 1: 9AM to 1PM & Day 2: 9AM to 4PM

Venue: Online via Zoom

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WORKSHOP HIGHLIGHTS

  • Led by Dr Rinkoo Ghosh, specialist in effective oral and written communications, service management and delivery, empathy and personal resilience training, and certified consultant of The Resilience Institute.

  • Develop the right voice, style, tone and mood through writing for various personas.

  • Participate in real-life simulations that puts theory into action accompanied by facilitator debrief.

  • Pre-approved VCF funding of up to 45% available for NCSS member agencies. 

Image by Lucas George Wendt

ABOUT THE WORKSHOP

As we embrace the evolution of our workplace - from physical spaces to a virtual world, how can you effectively build trust and respect with your colleagues, subordinates and clients, addressing hidden emotional signals while also listening and showing genuine interest in their needs and expectations?

During this unprecedented crisis of a generation, empathy is the key to gaining reader buy-in in your writing, be it an email, mass notification or any correspondence. We tend to mistake empathy for sympathy, but there is a big difference. Sympathy is feeling sorry for another; empathy means understanding their thoughts and feelings. It means putting yourself in the other person’s shoe whom you are communicating with, and writing in a way that shows you resonate with them.

In this highly engaging and hands-on workshop, learn the influential art of communicating with empathy to develop trust with your coworkers and other stakeholders, and manage complexities by recognising unmet needs and issues in written and verbal communications.

WHAT YOU WILL LEARN

By the end of the workshop, participants will be able to:

  1. Recognise the essence of empathy when interacting with colleagues and other stakeholders.

  2. Manage complexities by recognising unmet needs.

  3. Apply key empathy techniques to manage concerns.

  4. Demonstrate key empathy writing principles through your correspondences with the public and stakeholders.

  5. Discern the unmet needs and issues implied in the correspondent's written communications.

  6. Nuance correspondence by embedding empathy in your writing.

WHO SHOULD ATTEND

All job roles from executive directors to social workers.

WORKSHOP FEES & FUNDING

Save up to $54 by reserving your seats by 29 Oct.

Group Discount: Sign up 3 or more pax and be eligible for Early Bird fee after promotional period ends.

Fee Options
After Early Bird Period
Early Bird Period
Standard Fee
$535
$481.50
*VWOs-Charities Capability Fund (VCF) Training Grant
$262.75
$208.75
**Community Care Training Grant (CCTG)
$53.50
$48.15

All prices stated include prevailing GST.

*Up to 45% workshop fee funding for NCSS member agencies

**Up to 90% workshop fee funding for AIC approved organisations

WORKSHOP DATES

11 Nov (9AM to 1PM) & 15 Nov (9AM to 4PM)

 
Image by Joseph Barrientos

WHAT PEOPLE SAY

"I feel that Rinkoo is my main motivating factor in enjoying the course and having the desire to learn. She is very encouraging and was able to demonstrate role plays and examples very effectively, which made the workshop very engaging. Thank you Rinkoo!"

Adeline Chee

Assistant Manager

National University of Singapore

ABOUT THE FACILITATOR

Dr Rinkoo Ghosh is a senior consultant, facilitator and coach on building resilience, emotional agility and empathy. She is passionate about supporting individuals and leaders in organisations to optimise stress and achieve performance. Rinkoo is currently an Accredited Facilitator with The Resilience Institute, SE Asia. She combines empathy, resilience, EQ frameworks to support individuals and leaders in organisations to optimise stress and achieve performance.

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Before joining The Resilience Institute, Rinkoo worked for the Singapore Public Service for 26 years as a Principal Consultant and Learning Strategist/Specialist. She offers varied learning interventions and solutions for public sector agencies (ministries & statutory boards) and the social sector and private sector. She has trained 5000 public sector staff/senior managers (both local and international) such as HDB, AIC, SLA, MOM, MSF, MHA(Home Team Academy), JTC, NUS, Sentosa Development Corporation and many others. She has also conducted learning and performance consulting projects for Ghana, Macau, Mauritius and Thailand. In addition, Rinkoo has delivered several Resilience and Empathy keynotes and virtual/ face to face workshops for the public sector and social sector agencies.

 

Rinkoo is accredited in Learning Organisation & Change Management and holds a Graduate Diploma in Learning & Development with the Civil Service College/Public Service Division. She is also a Specialist Adult Educator (SAE) with the Institute for Adult Learning (IAL-SUSS) and versed in oral/written communications.

 

Rinkoo holds a Doctorate in Business Administration (DBA) from UNSW Australia. She also holds a Bachelors in Journalism from Australia and a Master in Mass Communications from Oklahoma State, USA.

 

Rinkoo believes in social work and in helping others to live a graceful life. She has been the sole caregiver to her parents last 12 years and serves in voluntary organisations such as the Singapore Sree Narayana Mission (SNM) and Caregiver Alliance, Singapore. She delivers voluntary training for both organisations and has an active voice in the HR policy-making of the SNM.