Communication with Empathy

Communication with Empathy

Dr Rinkoo Ghosh

18 - 19 Jan 2021 (Class Full)
11 - 12 Mar 2021 (Few seats available)

Day 1: 09:00AM - 01:00PM
Day 2: 09:00AM - 04:00PM

Online via Zoom

Learn the influential art of communicating with empathy to develop trust with your coworkers and other stakeholders, and manage complexities by recognising unmet needs and issues in written and verbal communications.

Programme Overview

Empathy is not like a new software platform that can help us be more efficient. Empathy is learning to listen to someone else's heart.

As we move towards new work environments and human interactions blending physical and virtual spaces, how often do you stop to take some time and reflect on the challenges faced by those whom you work closely together?

It could be your customer who recently experienced a loss of income, your colleague raising his infant child during work from home circumstances, or your subordinates facing great anxiety in job security due to increasing news reports of retrenchments across industries.

In collaboration with Communications Specialist Dr Rinkoo Ghosh, our Communication with Empathy workshop will help you and your team bring the best out of professional relationships during these trying times.

Learning Outcomes

At the end of the workshop, you will learn how to:

1. Recognise the essence of empathy when interacting with coworkers and other stakeholders.
2. Manage complexities by recognising unmet needs.
3. Apply key empathy techniques to manage concerns.
4. Demonstrate key empathy writing principles through your correspondences with the public and/or stakeholders.
5. Discern the unmet needs and issues implied in the written communications.
6. Nuance correspondence by embedding empathy in your writing.

Programme Trainer

Dr Rinkoo Ghosh is an Associate Trainer and Consultant with Integrative Learning Corporation Pte Ltd and a freelance consultant and trainer for the Singapore public sector, and more recently, private sector.

Rinkoo specialises in effective oral and written communications, service management and delivery, empathy and personal resilience training. Some of her public sector clients include Ministry of Manpower, Public Utilities Board, Singapore Land Authority, Land Transport Authority, Ministry of Social and Family Development, Majlis Ugama (MUIS), Home Team Academy, and the Sentosa Development Corporation.

Rinkoo has more than 26 years of experience working in the public sector. She worked with the Civil Service College, till April 2019, as a full-time Principal Learning and Development Specialist and Learning Strategist.

Rinkoo obtained her Doctorate in Business Administration from New South Wales in 2008. Rinkoo also holds both a Master and Bachelor of Arts degree in Mass Communication from the USA. She also holds several accredited professional training certifications in Learning and Development and has a Graduate Diploma in Learning Organisation.
She recently graduated with an Advanced Certificate in Learning and Performance from the Institute of Adult Learning (IAL-SUSS).

Rinkoo currently serves on the HR board committee of the Sree Narayana Mission (SNM).

Dr Rinkoo Ghosh

 

Programme Conduct

The workshop will be delivered via Zoom video conferencing platform.

Programme Fees

INDIVIDUAL

S$500

EARLY BIRD DISCOUNT

CLOSES 21 DEC

S$450

GROUP DISCOUNT

S$1,350 FOR 3 PAX

*All programme fees subject to prevailing GST

CCTG subsidy of 90% of workshop fee is available.

Got a Question?

WHERE TO FIND US
 

36 Armenian St

#02-07

Singapore 179934

CONTACT US
 

Email: learn@integrative.com.sg

Tel: +65 6536 8860
Fax: +65 6536 8870

Integrative Logo - White.png

© Copyright 2020 Integrative Learning Corporation Pte Ltd. All Rights Reserved

  • Fb orange icon
  • li orange icon
  • yt orange icon