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Effective Crisis Management for Charities 


Discover your organisation's vulnerability to crises, anticipate potential crises and formulate a road map for crisis management for your organisation.

Date & Time

19 & 20 July 2023

Day 1: 9AM to 5PM, Day 2: 9AM to 5PM

Venue: Day 1: Zoom, Day 2: ILC Training Hub

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  • Discover a 6 step crisis management process, from performing detailed risk and business impact analyses to ensuring resources are allocated and assigned to manage the crisis.

  • Learn about the lessons from recent scandals and failures in the charity sector, and anticipate potential crises.

  • Complimentary coaching session available for 4 or more participants from the same organisation.

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Have you came across these headlines?"Charity scams target people's generosity amid Russia-Ukraine conflict", or "Woman jailed for embezzling nearly S$1.5 million from charity, lost most of it in love scam"

Charities, like any other organisations, are also vulnerable to various crises presented in the charity landscape. From malicious individuals impersonating your charity in elaborate scams, to internal parties potentially misusing company resources for personal gains. Crisis, when not managed properly, can be exceptionally damaging to your charity's reputation.


When crisis occurs, it will sweep through your organisation quickly, leaving you little time to think of mitigation. Therefore, it is pivotal to have a crisis action plan in place. Our Effective Crisis Management for NPOs course will teach you how to prioritise top threats, ensure proper delegation of roles and responsibilities, and deploy proven strategies to help manage crisis when it comes.


By the end of the programme, participants will be able to:

  1. Understand and appraise the charity landscape to identify potential crises.

  2. Formulate crisis management policy and framework to guide the organisation.

  3. Assess crisis-related risks and business impacts.

  4. Implement strategies to remove and reduce crisis risks.

  5. Prioritise top threats and assign ownership and responsibility.

  6. Develop a Command Centre, educated, trained and tested to ensure the workability of plans.

  7. Understand what a crisis communications team is with clear allocation of spokesperson and draft announcements.

  8. Define a spokesperson’s readiness for media.

  9. Develop awareness and prevention of losses through scams.


  1. Your organisation’s vulnerability to crises.

  2. Lessons from recent scandals and failures in the charity sector.

  3. How to anticipate potential crises:

    • Major disagreements by board, senior management in media.

    • Disruptions to operations and information systems.

    • Big frauds or scandals.

    • Cyber risks and phone scams.

    • Non-compliance with laws and regulations.

  4. Identify major crises that would disrupt or cripple your organisation.

  5. Essential Crisis Management Processes:

    • Perform detailed risk and business impact analyses.

    • Assign crisis management responsibility through Command Centre.

    • Define and test crisis activation and escalation criteria and test.

    • Prioritise the top threats and explore the strategies to remove/reduce the impacts.

    • Develop an internal and external communication plan.

    • Ensure resources are allocated/assigned to manage crisis.

6. Formulate a road map for crisis management for your organisation.
7. Post-crisis reviews and action plans.


The course is taught across 16 hours, with lectures, videos, case studies, group discussions, checklists, *invited speaker(s). For 4 or more participants from the same organization, 1-hour post-session coaching will be provided.​

*Invited speaker(s) may be pre-recorded.


Board members, Finance Subcommittee, Audit & Risk Subcommittee, Senior management, HODs, and Crisis Command/Communications Centre.


Save up to $324 by reserving your seats before 19 Jun!

Fee Option
During Early Bird
After Early Bird
SSAs-Charities Capability Fund (CCF) Training Grant
Community Care Training Grant (CCTG)
Standard Fee

All prices stated include prevailing GST.

*Up to 80% seminar fee funding for NCSS member agencies

**Up to 90% seminar fee funding for AIC approved organisations


19 & 20 May 2023

Day 1: 9AM to 5PM

Day 2: 9AM to 5PM


Chris Ong Kok Chiong is a Managing Consultant with ILC, focusing on governance advisory services in internal controls and risk management. Chris is currently serving as a resource consultant to a major charitable organisation in Singapore. Chris has been a trainer with the Institute of Singapore Chartered Accountants since 2013 and has also provided training for other institutions and conference organisers.

Chris has robust global management experience across Asia, Europe and North America. He has been involved in leading roles in risk consulting and management since 2000. Chris was formerly the CEO of an organisation that is dedicated to serving charities in governance areas. He is the author of “Budgeting and Cash Flow Management”, Book 1 of Accounting and Finance Handbook for Charities, published in 2019.

Chris has a Bachelor of Science (honours) in Accounting and Information Technology from Leeds University (UK) and a Master in Business Administration from the University of Dubuque (Iowa, USA). He is currently a Fellow Chartered Accountant (England & Wales). He has qualified as a Chartered Accountant (Singapore) as well as a Certified Internal Auditor. He is also a member of the Singapore Institute of Directors.


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Effective Risk Management for Charities | 30 & 31 Jan 2023

Identify top risks faced by your charity, develop a risk management policy and build a culture of risk management and transparency in risk responsibilities in your charity.

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